Now that you have ID758, how can you validate the information?
We suggest taking a few steps to help you "dive in" to the contract and potential offending model(s).
Step 1: Run your SSRS ID150 Contract Analytics Customer Profitability for the exact contract number. Be sure to only run for period RM01 to RM12 as this reflects the Revenue, Cost, Margin% on your ID758 email (though the Toners Shipped, Group Clicks Billed, etc. do reflect lifetime usage):
The results of this report will help you identify model(s) that have high cost for toner or high supply CPC. More details on ID150 Contract Profitability SSRS Report HERE.
**If there are color devices, make sure this report indicates both a CLR and BLK Supply Cost. A common issue is the ItemRecord is missing designated Meter Usage Type:
Now that you have confirmed the model and supply issues,
Step 2: run eViews CEOJuice Contract and Transnational Analysis for that contract number:
ID758/Biggest Toner Problems only considers Items based on your ID315/Excessive Toner Alert Service Codes. So best to run eView for Sales Fulfill Items and look at the Service Codes. Are some of them coded incorrectly causing ID758 (and ID315) to consider or NOT consider some items?
ID315 VariableW Service Codes (set on Item Record):
Sample eView of Sales Fullfillments:
If you have a contract that is charging single click for 11x17, then it is likely showing on alert ID758 results. Please see THIS POST on recommended Best Practices for monitoring 11x17 single click rate contracts. You may want to consider "snoozing" these contract (see THIS POST on how to) or update your ID758 subscription to only include specific Contract Types (VariableX).