Alerts your accounts receivable person that a new service call or sales order has been placed and is on hold for the specified reason code. Typically, this is 'CH' for Credit Hold. Additional on hold codes can be entered into Variable W. Multiple codes can be entered, but they must be separated by a comma. This alert will only trigger once for each time a transaction is put on hold. The on hold time field is meant strictly for service calls. It calculates the time from creation of the call until the time the alert triggers.
Use VariableW to list OnHold Codes to trigger on or leave blank and alert will default to CH (CreditHold) only.
Sample for Sales Order:
Sample for Service Call: