This alert is designed to provide a 'status report' of a call when it is moved to a new Hold Code. Originally designed to advise techs of calls just moved to PA (Parts Available), it is a complete overview of the call including item detail, notes on whether those items are returnable, and when the call was moved to its new on Hold Code. Note: This alert is tech-aware but not tech-manager-aware (the tech manager checkbox does not work). You can also leave VarW and VarX if you don't wish to be notified of all Hold Code changes.
Variables for this alert are:
Variable W = 'Set' to advise of calls moving from Pending to Hold Status
Variable X = 'Release' to advise of calls moving from Hold to Pending Status
Variable Y = 'Change' to advise of calls moving from one Hold to another, or 'SpecifiedHold' (no space) to advise on calls moving to specified Hold Codes per VariableZ
Variable Z = Hold Codes to advise on if VariableW set to 'SpecifiedHold' (separate with comma) ie, "PA" for Parts Available.
Note: Placing or releasing a hold on the customer record has no effect on any open transactions.