ID10 - Released from Hold Calls where parts are available > W hours

This alert informs you of calls that have been sitting in the queue for too long even though the parts are available. The alert looks at calls status 'Pending' to see what the current onhold code on the call and if it is one of the OnHoldCodes listed in VariableX, and if the call has been released from onhold longer than VariableW Hours. If you are using the inventory logistics console, the call onhold code is flipped to "PA" (parts available) as part of the receiving process. If you use other codes to other call types to indicate to the tech the parts are available, list them in VariableX above and separate the list with commas. Be sure you use the actual OnHoldCode, and not the description of the code (ie: PA, not 'Parts Available'..)


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