ID591 - Customer has Indicated via Survey to Receiving Email Notifications on Service Calls Overview & Sample: – CEO Juice

Automated notification when your customer has indicated on survey they would like to be set for ID181 (sends notice of service call status)

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Overview

Overview

Alert ID181 will send an email to your customers when a service call is opened, dispatched and closed. For clients using our survey we often include a question asking your customers if they would like this service. This alert will tell you about any customers who have asked for notifications via the survey, but have not been set up to receive them.

ID181 can be set to send to just Selected customers or to All customers, if you have it set to All we will tell you about customers who have asked to opt out.

Run Schedule: Daily AM

Type of Output: Email and Task App

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Sample

Sample

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Variables

Variables

Variable W: Survey Question ID (we'll set this for you, email us at help@ceojuice.com)

Variable X: Survey ID (we'll set this for you, email us at help@ceojuice.com)

Variable Y: VariableY Mode your ID181 is running (Enter SELECTED or ALL)

*Be sure to check your VariableY on alert ID181:

Variable Z: Enter Branch Numbers for alert to trigger on (leave blank for ALL)

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Alert Functionality

Alert Functionality

-Alert will only notify one time, not repeatedly

-Alert considers this question (or one like it) on your survey:

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Best Practices & Tips

Best Practices & Tips

-If you are running more than one survey, please reach out to us at help@ceojuice.com and we can set up additional alerts to notify specific for each survey

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Related Alerts

Related Alerts

ID181 - Notify of Customers of Service Call Status

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Task App

Task App

Please see THIS LINK for review.

Overview

Sample

Variables

Alert Functionality

Best Practices & Tips

Related Alerts

Task App

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