Alert to send the contents of the equipment service message for calls that are created via e-info.
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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts
Overview
Overview
When a new service call is created via eInfo, e-automate does not show any related Service pop-up messages to the dispatcher because the dispatcher did not enter the call. The result is that it gets seen by no one. This alert will send an e-mail advising that a call has been created, which has a Service Message, and will show that Service Message.
Run Schedule: Every 10 Minutes
Type of Output: Email
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Sample
Sample
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Variables
Variables
Variable W: Branch Filter - List the branch numbers for the alert to trigger on, separate multiples with commas. Leave blank for all branches.
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Alert Functionality
Alert Functionality
1. The alert will only trigger on service calls where the creator is 'einfo':
2. For the e-info calls, the alert checks for a service message on the equipment record on the call:
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Best Practices & Tips
Best Practices & Tips
None at this time.
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Related Alerts
Related Alerts
ID217 - Custom Report for all Customer and Equipment Sales and Service Messages
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