Alert of calls with the status of OK to Invoice for longer than W hours.
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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts
Overview
Overview
Getting your invoices out the door (as well as having them correct) should be a priority in your business.
In an effort to invoice all calls labeled as OK to Invoice, this alert notifies the appropriate person(s) that a call has been sitting in the OK to Invoice status for longer than W number of hours. If you are using the eAgent Auto Invoice Service Call task, this can help you monitor when calls that could not be auto-invoiced are not manually invoiced in the acceptable time frame.
Run Schedule: Every 30 minutes
Type of Output: Email
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Sample
Sample
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Variables
Variables
Variable W: # of Hours - The number of hours the call has been in the OK to Invoice status to trigger the alert.
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Alert Functionality
Alert Functionality
1. The alert checks calls that are in the status of Ok to Invoice and calculates how long the call has been in that status since the closed date. When the hours in the Ok to Invoice status exceed the number set in Variable W, the call will show on the alert.
2. The call will continue to report on this alert until it has been invoiced.
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Best Practices & Tips
Best Practices & Tips
See the documentation here on how to use e-agent to auto-invoice service calls.
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Related Alerts
Related Alerts
None at this time.
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