Getting your invoices out the door (as well as having them correct) should be a priority in your business.
In an effort to invoice all calls labeled as OK to Invoice, this alert notifies the appropriate person(s) that a call has been sitting OK To Invoice for longer than W number of hours. If you are using the eAgent Auto Invoice Service Call task, this can help you monitor when the calls that could not be auto-invoiced are not manually invoiced in the acceptable time frame.
This alert has 1 Variable:
> Hours status OK