Service Alerts
Alerts relating to Service Calls, technician productivity and tracking (but not Service Contracts)
- ★ ID859 - Reminds the technician to call customer, Overview & Sample
- ID592 - Detail on Service Call Closed with Multiple Labor Entries - Overview and Sample
- ID583 - Details on a Service Call whose Hold Status has just Changed, Overview and Sample
- ID418 - Incomplete Call per Incomplete Code in VarW, Overview and Sample
- ID888 Call not Linked to Contract - Overview and Sample
- ID166 - Notify Salesrep when a call is opened/closed for a particular customer/equipment Overview & Sample
- ID417 - Alert to Notify the technician when chargeable call Opened/Dispatched
- ID638 - Audit Report of Bill Code Records, Overview and Sample
- ID265 - Alert When New Call is Created via EInfo - Overview and Sample
- ID63 - Technicians Burden Rate is below target rate or Tech missing email - Overview and Sample
- ID959 - Setup/Delivery Service Call(s) Generated from Sales Order Status
- ID797 - PO Received Directly to Tech Warehouse - Overview and Sample
- ID762 - Call Dispatched to Eqp on Contract about to expire - Overview and Sample
- ID193 - All Calls On Hold >W business hours - Overview and Sample
- ID625 - Techs with more than W Pending Calls - Overview and Sample
- ID280 - Clicks Between Calls Analysis by Model (Custom Report Only) - Overview and Sample
- ID217 - Custom Report for Customer/Equipment Record Sales and Service Messages - Overview and Sample
- ID9 - Service Calls on Hold Like WP > W Business Hours (Escalate >X Hours) - Overview and Sample
- ID890 exception error - Transaction from unauthorized sender
- ID760 - Rescheduled Call from previous call where parts were ordered on a PO - Overview and Sample
- ID715 - Parts Received for Service Call not Worked/Completed in Y Days - Overview and Sample
- ID52 - POs tied to calls Created Today to Technician - Overview and Sample
- ID619 - Parts not Ordered for WP Calls - Overview and Sample
- ID176 - Call Opened/Closed alert on New Equipment within X days of install Overview & Sample
- ID267 - New Call created alert only for Techs with Custom Property Overview & Sample
- ID269 - Service Call has been released from Credit Hold Overview & Sample
- ID890 - Turning Off the Sync Agent Service
- ID890 - SQL User Permissions Needed
- ID890 - Servicing Dealer Sync ITT Security
- ID890 exception errors - Meter Type not found