Service Alerts
Alerts relating to Service Calls, technician productivity and tracking (but not Service Contracts)
- ★ ID859 - Ensure the tech calls customer Overview & Sample
- Notifying Customers on service calls (ID181/ID54/etc.) How many emails?
- Old Crystal Version - ID674 Service History Overview & Sample
- ID890 - Set up Equipment Record for Dealer Sync (Step 3)
- ID890 - Set up Customer and Tech per Dealer Sync (Step 2)
- ID181 - adding DataBlaze GPS tracking info
- ID260 - New Call Created Send notice to Assigned Tech Overview & Sample
- ID572 - Triggers on New Service Calls That Qualify as Callbacks Overview & Sample
- GPS Tracking Updates for your Customers (ID181)
- ID376 - Tech MIA Overview & Sample
- ID196 - Predictive Parts Framework Overview & Sample
- ID656 - Call Opened of Call Type Category W or Call Type X or Priority Y or Bill Code Z Overview & Sample
- ID561 - New Call Opened for Equipment Still Under Warranty Overview & Sample
- ID443 - Alert At The End Of The Day For Closed Calls With Equipment Still Under Warranty Overview & Sample
- ID890 - Servicing Dealer Sync System Set Up (Step 1)
- ID184 - Daily Service Call Metrics Overview & Sample
- ID635 - Closed calls for previous week of Bill Code W or Call Type X or Problem Code Y Overview & Sample
- ID507 - Alert to advise Call Completed Overview & Sample
- ID93 - Pending 'CM' calls that are within (W) minutes of due time with EscalationAlert withing X (customer down) Overview & Sample
- ID18 - Guaranteed response time could be missed Overview & Sample
- ID890 - Servicing Dealer Sync Overview & Set Up
- ID743 - Tech Calls/Notes Summary Overview & Sample
- ID342 - Alert to tech when parts on new rescheduled call are available in other warehouses Overview & Sample
- ID167 - Courtesy calls triggering callbacks, Overview & Sample
- ID755 - Parts linked from call to PO to order but not used when call closed Overview & Sample
- ID921 - Parts Not Meeting Yield/Canon Version Overview & Sample
- ID122-Closed Service Calls for FMAudit Installations Overview & Sample
- ID119 - Service Manager OnSite follow up of Technicians Performance Overview & Sample
- ID799 - Service Call for a Lease End Machine Overview & Sample
- ID10 - Released from Hold Calls where parts are available > W hours