Service Alerts
Alerts relating to Service Calls, technician productivity and tracking (but not Service Contracts)
- ★ ID859 - Reminds the technician to call customer, Overview & Sample
- ID7 - Open Calls where Techname contains VariableZ > W hours (Escalated)
- ID6 - Open Calls where Techname contains VariableZ, Overview and Sample
- ID5 - Calls with Priority W > X Min (Escalated), Overview and Sample
- ID4 - Calls with priority W older than X Mins, Overview and Sample
- ID128 - Closed Calls for Previous Week of Bill Code W or Call Type X, Overview and Sample
- ID60 - Call w/Status OKB (Ok to invoice) > W hours, Overview and Sample
- ID920 - New Machine In Territory, Overview and Sample
- ID484 - Alert Dispatch On eInfo Call with Service Notes On Equipment
- ID148 - New Incompleted/Rescheduled Call Created with Part Costing >$W, Overview & Sample
- ID626 - Calls put On Hold instead of being Rescheduled - Overview and Sample
- ID592 - Detail on Service Call Closed with Multiple Labor Entries - Overview and Sample
- ID583 - Details on a Service Call whose Hold Status has just Changed, Overview and Sample
- ID418 - Incomplete Call per Incomplete Code in VarW, Overview and Sample
- ID888 - Call not Linked to Contract - Overview and Sample
- ID166 - Notify Salesrep when a call is opened/closed for a particular customer/equipment Overview & Sample
- ID417 - Alert to Notify the technician when chargeable call Opened/Dispatched
- ID638 - Audit Report of Bill Code Records, Overview and Sample
- ID265 - Alert When New Call is Created via EInfo - Overview and Sample
- ID63 - Technicians Burden Rate is below target rate or Tech missing email - Overview and Sample
- ID959 - Setup/Delivery Service Call(s) Generated from Sales Order Status
- ID797 - PO Received Directly to Tech Warehouse - Overview and Sample
- ID762 - Call Dispatched to Eqp on Contract about to expire - Overview and Sample
- ID193 - All Calls On Hold >W business hours - Overview and Sample
- ID625 - Techs with more than W Pending Calls - Overview and Sample
- ID280 - Clicks Between Calls Analysis by Model (Custom Report Only) - Overview and Sample
- ID217 - Custom Report for Customer/Equipment Record Sales and Service Messages - Overview and Sample
- ID9 - Service Calls on Hold Like WP > W Business Hours (Escalate >X Hours) - Overview and Sample
- ID890 exception error - Transaction from unauthorized sender
- ID760 - Rescheduled Call from previous call where parts were ordered on a PO - Overview and Sample