Service Alerts
Alerts relating to Service Calls, technician productivity and tracking (but not Service Contracts)
- ★ ID859 - Reminds the technician to call customer, Overview & Sample
- ID440 - Alert if No Meter Reading On Service Call Within Variable W Minutes of Arrival Time, Overview & Sample
- ID110 - Send Call Status Board to Team of Technicians (uses Territory Code + your email domain (VariableX) as email address), Overview and Sample
- ID162 - Two layer Escalation Alert if CM call Pending for > W send to TO or Pending > X send to CC, Overview and Sample
- ID154 - After Hours 24x7 Alert Group with built in Escalation, Overview and Sample
- ID14 - Repeat Part Cost > X For CustomProperty Tech used within W Days, Overview and Sample
- ID476 - UnInvoiced Service Calls > VariableW days from OpenDate, Overview and Sample
- ID675 PMs Past Due or Due within XX days, includes Custom Property Option, Overview & Sample
- ID890 - Syncing Meter Readings
- ID565 Equipment PM Due within Var W# days or Past Due, Overview & Sample
- ID100 - New Call opened for Equipment that has a Status of Demo, Overview and Sample
- ID223 - CM Category Calls for Today where arrival time was after DueTime (ignores Reschedule Calls), Overview and Sample
- ID840 - New Service Call Assigned to an Inactive Technician, Overview and Sample
- ID547 - Call has been created and/or dispatched with no Bill Code assigned, Overview and Sample
- ID171 - Active Host Equipment with UnAssigned or Default as Technician, Overview and Sample
- ID108 - New COD Call Created (Alert Dispatch) COD Call Dispatched (Alert Tech), Overview and Sample
- ID77 - RescheduledCalls(calltype) OpenLongerThan W or Y Hours, Overview and Sample
- ID756 - Technician On-Site Between W & X Hours Escalation, Overview and Sample
- ID691 - Open Calls for Customer Type, Overview and Sample
- ID639 - Alert anytime a Call is Cancelled, Overview and Sample
- ID304 - New Call for Equipment and Other Pending Calls exist for same Location, Overview and Sample
- ID155 - Call Closed for Contract Inspection / Termination / Collect Toner, Overview and Sample
- ID385 - Call Status Changed to Scheduled for Delivery, Overview and Sample
- ID375 - List calls today closed by UnQualifed Tech OR Callbacks triggered from UnQualified Tech, Overview and Sample
- ID347 - CM Service Call at Zero $0 but no contract associated to call, Overview and Sample
- ID362 - New OnHold Call Created for OnHoldCode VariableW, Overview and Sample
- ID214 - Install/Pickup CallType Category Calls Closed , Overview and Sample
- ID54 - with Ticket # for your Customer's Help Desk Overview & Sample
- ID890 exception errors - Service Call Sync Exception
- ID7 - Open Calls where Techname contains VariableZ > W hours (Escalated)