Service Alerts
Alerts relating to Service Calls, technician productivity and tracking (but not Service Contracts)
- ★ ID181 - Notify Customers Open, Dispatch, Closed Calls, Overview & Sample
- ID38 and ID39 - Call Dispatched (Not Arrived) Between W & X Hours - First and Second Escalation Overview & Sample
- ID489 - Calls of Specified Call Type Still Open after Specified Hours for Designated Customer Overview & Sample
- ID16 - Dispatched/OnSite After Hours - Escalated to Manager Overview & Sample
- ID654 - Call Placed On Hold Awaiting Customer Reply Overview & Sample
- ID967 - PO Status Details to Tech Overview & Sample
- ID923 - Page Four Report Details
- ID923 - Page Three Report Details
- ID923 - Page Two Report Details
- ID923 - Page One Report Details
- ID67 - Call closed with invalid Down Hours Overview & Sample (In Development)
- ID441 - Courtesy Calls to prevent bonus loss (in development)
- ID482 - Service Calls Invoiced Against ContractType(s) listed in Variable, Overview and Sample
- ID468 - For users who have the hidden HelpDesk feature enabled in EAutomate to copy invoiced Call Labor Remarks to the Call Remarks, Overview and Sample
- ID294 - On Hold Calls for onhold codes starting with Variables below, Overview and Sample
- ID180 - All open calls in Dispatch Board for Supervisor where Customproperty is set to Yes, Overview and Sample
- ID12 - Call Back Parameters Missing, Overview and Sample
- ID471 - Send Closed Call Ticket with part details to the Ship In Dealer, Overview and Sample
- ID272 - List call materials on calls with billcode specified below , Overview and Sample
- ID244 - Call Created for 'Terminated' Contact, Overview and Sample
- ID862 - Call Update to Help Desk, Overview and Sample
- ID288 - New Call opened after hours for Custom Property set on Customer, Overview and Sample
- ID323 - Alert tech when call dispatched to them, Overview and Sample
- ID374 - List Models Missing Qualification Codes, Overview and Sample
- ID440 - Alert if No Meter Reading On Service Call Within Variable W Minutes of Arrival Time, Overview & Sample
- ID110 - Send Call Status Board to Team of Technicians (uses Territory Code + your email domain (VariableX) as email address), Overview and Sample
- ID162 - Two layer Escalation Alert if Service call Pending for > W send to TO or Pending > X send to CC, Overview and Sample
- ID154 - After Hours 24x7 Alert Group with built in Escalation, Overview and Sample
- ID14 - Repeat Part Cost > X For CustomProperty Tech used within W Days, Overview and Sample
- ID476 - UnInvoiced Service Calls > VariableW days from OpenDate, Overview and Sample