Service Alerts
Alerts relating to Service Calls, technician productivity and tracking (but not Service Contracts)
- ★ ID181 - Notify Customers Open, Dispatch, Closed Calls Overview & Sample:
- ID288 - Notify Tech for New DCA Install Required Overview & Sample:
- ID660 - SNOW (ServiceNow) Auto Call Assignment (XBS Only, Private) Overview & Sample:
- ID580 - Triggers on New Service Calls that Qualify as Callbacks for Specified Model Categories Overview & Sample:
- ID242 - Switch Call Type to Meet Activity Type Overview & Sample (In Development)
- ID38 and ID39 - Call Dispatched (Not Arrived) Between W & X Hours - First and Second Escalation Overview & Sample:
- ID489 - Calls of Specified Call Type Still Open after Specified Hours for Designated Customer Overview & Sample:
- ID16 - Dispatched/OnSite After Hours - Escalated to Manager Overview & Sample:
- ID654 - Call Placed on Hold Awaiting Customer Reply Overview & Sample:
- ID967 - PO Status Details to Tech Overview & Sample:
- ID923 - Page Four Report Details
- ID923 - Page Three Report Details
- ID923 - Page Two Report Details
- ID923 - Page One Report Details
- ID67 - Call closed with invalid Down Hours Overview & Sample (In Development)
- ID441 - Courtesy Calls to prevent bonus loss (in development)
- ID482 - Service Calls Invoiced Against Contract Type(s) listed in Variable Overview & Sample:
- ID468 - For Users Who have the Hidden HelpDesk Feature Enabled in EAutomate to Copy Invoiced Call Labor Remarks to the Call Remarks Overview & Sample:
- ID294 - Calls On Hold Starting With Overview & Sample:
- ID180 - All Open Calls in Dispatch Board for Supervisor Where Custom Property is Set to Yes Overview & Sample:
- ID12 - Call Back Parameters Missing Overview & Sample:
- ID471 - Send Service Invoice to Ship In Dealer Overview & Sample:
- ID272 - List Call Materials on calls with Specified Bill Code Overview & Sample:
- ID244 - Call Created for 'Terminated' Contact Overview & Sample:
- ID862 - Call Update to Help Desk Overview & Sample:
- ID323 - Alert tech when call dispatched to them Overview & Sample:
- ID374 - List Models Missing Qualification Codes Overview & Sample:
- ID440 - Alert if No Meter Reading on Service Call Within Variable W Minutes of Arrival Time Overview & Sample:
- ID110 - Send Call Status Board to Team of Technicians (Uses Territory Code + Your Email Domain (VariableX) as Email Address) Overview & Sample:
- ID162 - Two Layer Escalation Alert if Service Call Pending for > W Send to TO or Pending > X Send to CC Overview & Sample: