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ID7 - Open Calls where Techname contains VariableZ > W hours (Escalated) Overview & Sample

Notify of unassigned service calls open more than specified time

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Overview

Overview

This is the escalated alert for ID6 that sends a different message subject for calls still unassigned after one hour. Use VariableW to indicate how many minutes past the 1st hour to fire. This alert will only fire once.

Run Schedule: Every 15 Minutes

Type of Output: Email

 

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Sample

Sample

ID7_-_Escalated_non-assigned_calls.jpg

 

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Variables

Variables

ID7_Variable.png

Variable W: Hours Unassigned (decimal ex .25 = 15 minutes)

                        Value of 1.25 = 15 minutes after the first hour unassigned

Variable Z: Tech name you set up in e-automate to be your unassigned technician (separate multiples with comma)

 

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Alert Functionality

Alert Functionality

In this section add step by step details, how the alert functions, what it looks at in eAutomate. Add screenshots as needed. 

 

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Best Practices & Tips

Best Practices & Tips

None at this time

 

 

 

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Related Alerts

Related Alerts

ID6 - Open Calls Where Techname contains VariableZ

 

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