ID375 - List Calls Today Closed by Unqualified Tech OR Callbacks Triggered from Unqualified Tech Overview & Sample:

Two alerts in one that alert on calls closed where technician was unqualified for that Model qualifications OR a Call Back was triggered where the original call tech was unqualified. If you're not using e-automate qualification codes on your models & technicians then this alert will not work. See ID374 also.

Qualification Codes are set in Eautomate/People/Employee section.  Choose employee to edit, access qualification tab and set as sample below:



Sample output of ID375 contains Call Category, Equipment #, Current Call#, Current Close Date, Prior Call Number, Pages Between Calls, Days Between Calls, Call Type, Model, and Technician:ID375.png

This Alert has no Variables.

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