ID375 - List calls today closed by UnQualifed Tech OR Callbacks triggered from UnQualified Tech, Overview and Sample

Two alerts in one that alert on calls closed where technician was unqualified for that Model qualifications OR a Call Back was triggered where the original call tech was unqualified. If you're not using e-automate qualification codes on your models & technicians then this alert will not work. See ID374 also.

Qualification Codes are set in Eautomate/People/Employee section.  Choose employee to edit, access qualification tab and set as sample below:



Sample output of ID375 contains Call Category, Equipment #, Current Call#, Current Close Date, Prior Call Number, Pages Between Calls, Days Between Calls, Call Type, Model, and Technician:ID375.png

This Alert has no Variables.

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