Client used the onhold code for when a call is incompleted/rescheduled for a Tech Assist. The original call is incompleted for Tech Assist and the reschedule call created is OnHold using a specific onhold code they created for [On Hold Tech Assist] So they wanted an alert to the original tech and the techs manager.
The On Hold Code for Tech Assist is created in EAutomate, Tools/Lists & Codes/On Hold Codes:
ID362 Alert Output includes: Transaction Type, Reference, Rep, Customer Name, Date, and ReqDate
This alert has 1 Variable:
VarW = OnHold Code (actual code not the description) to alert on
ID294 - Calls On Hold Starting With