ID362 - New On Hold Call Created for On Hold Code Variable W Overview & Sample:

Client used the onhold code for when a call is incompleted/rescheduled for a Tech Assist. The original call is incompleted for Tech Assist and the reschedule call created is OnHold using a specific onhold code they created for [On Hold Tech Assist] So they wanted an alert to the original tech and the techs manager.

The On Hold Code for Tech Assist is created in EAutomate, Tools/Lists & Codes/On Hold Codes:


ID362 Alert Output includes:  Transaction Type, Reference, Rep, Customer Name, Date, and ReqDate


This alert has 1 Variable:

VarW = OnHold Code (actual code not the description) to alert on


Related Alerts:

ID294 - Calls On Hold Starting With

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