Service Calls OnHold starting with string of (those listed in variable(s))
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Overview
Overview
List of service calls on hold with OnHold Codes starting with (set character string in available variables. Great for clients using varying OnHold codes to track status of meter capture software installations using best practice of creating codes that have a common use to all start with common characters (i.e. On HoldCodes start with FM).
Run Schedule: Weekday Afternoons
Type of Output: Email
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Sample
Sample
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Variables
Variables
Variable W: REQUIRED: 1st string: Enter first few letters (character string) the On Hold Codes begin with
Variable X: 2nd string: Enter first few letters (character string) the On Hold Codes begin with
Variable Y: 3rd string: Enter first few letters (character string) the On Hold Codes begin with
Variable Z: 4th string: Enter first few letters (character string) the On Hold Codes begin with
Variable 1: Enter Branch Numbers to trigger on, separated by comma, or blank for ALL
Variables W - Z are looking for the first few letters (string) of the On Hold code(s) you wish to be notified of each afternoon. You can list one string per variable, so use all four variables if you have four different strings you wish to capture.
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Alert Functionality
Alert Functionality
1. Will report on any service call set with OnHold code starting with what you've listed in Variables W -Z.
2. VariableW is required. Other variables are optional.
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Best Practices & Tips
Best Practices & Tips
1. Initially created for clients using On Hold codes to track DCA installs (i.e. FM Audit)
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Related Alerts
Related Alerts
ID9 - Service Calls On Hold Like WP > W Business Hours (Escalate >X Hours)
ID193 - All Calls On Hold >W Business Hours
ID362 - New OnHold Call Created For OnHoldCode VariableW
ID585 - Service Calls On Hold For Sales
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