Follow

ID362 - New OnHold Call Created for OnHoldCode VariableW, Overview and Sample

Client used the onhold code for when a call is incompleted/rescheduled for a Tech Assist. The original call is incompleted for Tech Assist and the reschedule call created is OnHold using a specific onhold code they created for [On Hold Tech Assist] So they wanted an alert to the original tech and the techs manager.

The On Hold Code for Tech Assist is created in EAutomate, Tools/Lists & Codes/On Hold Codes:

On_Hold_Code_for_Tech_Assist.png

ID362 Alert Output includes:  Transaction Type, Reference, Rep, Customer Name, Date, and ReqDate

ID362.png

This alert has 1 Variable:

VarW = OnHold Code (actual code not the description) to alert on

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk