ID639 - Alert Anytime a Call is Cancelled Overview & Sample:

Business Case:  Client has a need to know anytime any call is cancelled to make sure the cancellation reason is valid. He will also to check to see if call was cancelled due to an issue like parts discontinued and tech failed to use that cancellation code. This alert will provide an opportunity to double check all cancelled calls and review the cancellation notes to see if the equipment needs to be flagged Service No Longer Available.

Sample out of ID639 contains Call#, Technician Name, Customer Name, Date and Time Last Updated, and Cancel Description as shown below:

This alert has no variables.