Alert to identify contacts that have completed multiple surveys over the last Variable X days.
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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts
Overview
Overview
This alert highlights contacts who have completed multiple surveys within a specific time frame. You may choose to send them an automated thank-you email from the CEO or President, recognizing their contributions, emphasizing the value of their feedback, and encouraging their continued participation.
Run Schedule: Weekly on Mondays at 8 AM
Type of Output: Email
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Sample
Sample
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Variables
Variables
Variable W: Number of Surveys - Enter the number of completed surveys to trigger the alert. The default is 2.
Variable X: Number of Days Back - Enter the number of days back to check for completed surveys by the contact. The default is 30.
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Alert Functionality
Alert Functionality
1. This process reviews completed surveys in the past Variable X days. When a contact has completed more than Variable W surveys in that time period, the alert will trigger.
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Best Practices & Tips
Best Practices & Tips
1. See this post for more information on increasing your survey response rate.
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Related Alerts
Related Alerts
ID109 - Closed Service Call Survey
ID220 - Supply Order Follow Up Survey
ID312 - Equipment Install Survey
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