ID441 - Courtesy Calls to prevent bonus loss (in development)

Many of our clients will bonus techs on performance and a standard measurement is whether the tech fixed it the 1st time and if it stayed fixed. Some creative techs might try to game the system by scheduling a courtesy call or PM call when the customer calls back to say the issue is not fixed. This process highlights when a Courtesy or PM type call follows a CM within the last 30 days.

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