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ID230 - Push NPS Scores to Site Overview & Sample

 

Post your NPS Score certified by CEO Juice on your website

Overview | Samples | Alert Functionality | Variables | Best Practices & Tips |  Related Alerts

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Overview:

Our process ID125 will push your favorite comments to your website. This process is similar except it pushes your Net Promoter Score (NPS). NPS needs to be for a specific period so we currently are showing the calculated NPS score for the last completed 12 months (does not include current month). Let us know if you need more than that. We suggest you use language like below, perhaps with a link to our public scores at www.ceojuice.com/NPS

We also suggest you mention that NPS is a trademark of Satmatrix as we do on our NPS brochure ID470. 

Net Promoter Score (NPS) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit, it needs to be for a period of time. The number below is the last complete 12 months.

Run Schedule: N/A - Automatic

Type of Output: Data Push

 

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Samples

 

**Sample in progress**

 

 

 

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Alert Functionality

Your website developer will need to set up for you. 

The URL for json feed would be like: https://api.ceojuice.com/api/Processes/NPS?CustomerNumber=YourCustomerNumberHere&AuthKey=YourAuthKeyHere

It expects two parameters and BOTH are required:

1. Your CEO Juice Customer Number

2. Your CEO Juice API Code

Feel free to reach out to help@ceojuice.com for these or you can find on our website:  https://www.ceojuice.com/CustomerAdmin/AccountDetails (login permissions required)

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See below Best Practices & Tips for further details on the GUI available for the json feed.

 

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Variables

This alert has no variables

 

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Best Practices & Tips (for your website developer)

 

Our API has Swagger documentation at https://api.ceojuice.com

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Select 'Try it out':

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Enter your

(1) CEO Juice Customer and (2) Authorization Key and then Execute:

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Code examples:

These show how to get the data (not how to format/display it). Javascript (using JQuery, but other js libraries are very similar).  Both examples do the same thing, just demonstrating how to pass the parameters either on the query string or as header values:

(screenshots below show old URL-would be like: https://api.ceojuice.com/api/Processes/NPS?CustomerNumber=YourCustomerNumberHere&AuthKey=YourAuthKeyHere')

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OR

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C#: Windows Forms or ASP.NET

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PHP:

<?php

$posts = file_get_contents('https://api.ceojuice.com/api/Processes/NPS?CustomerNumber=YourCustomerNumberHere&AuthKey=YourAuthKeyHere');

// do something w/ $posts here....

echo $posts;

?>

 

 

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Related Alerts

ID125 - Push Favorite Survey Comments to your website

 

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