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ID102 - NPS Awards

Each January we publish a list of clients who achieve high scores in customer satisfaction levels.  Your company MUST have at least 60 responses for the year to be considered.

2020 Award List: https://hub.ceojuice.com/blog/2020_awards

(**In order for your company to appear on this list you must opt in by subscribing to ID102 **)

 

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You can stream award to your website and/or use logos on your social media, signature lines, documents, etc.

Logo

Using your NPS Score Logo:

The logo images (at bottom of this post) for 2019 and 2020 can be added to your signature line on emails, marketing material, etc. 

 

Sharing on Website:

Sharing NPS Score on your Website:

**Requires subscription to ID230 please

You have the option to share your NPS score on our site, as shown here for the 2019 Perfect Score winner Subscribe to ID230 to turn this feature on. Set up instructions here: https://support.ceojuice.com/hc/en-us/articles/360034711111-ID230-Push-NPS-Scores-to-Site-Overview-Sample

**Note this also shares your NPS score on ID890, our ITT call sync that also lets you search for dealers to ship out to. Unsubscribing will stop the sharing immediately.

 

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2020 NPS Award Ratings

 

NPS2020.PNG

 

World Class Service

A score with NPS above 70. The average US company has a Net Promoter Score of 10. Given the NPS range of -100 to +100, a “Positive” score or NPS above 0 is considered “Good”, above 50 is “Excellent,” and above 70 is considered “World Class.”

Anyone who had NPS score of 70 or higher from Jan 1st to Dec 31st 2020 should be on the World Class list. If you are missing, then make sure you're subscribed to alert ID102 please as this give us permission to add you to the list each year.

 

Top Ten

This is the top 10% of all dealers using the CEO Juice system.

For 2020 this is NPS of 97.6 and above (for 2019 the top 10 was 96.31 and above).

 

A Perfect Score

A perfect score for a year means that EVERY response scored a 9 or 10 when asked "On a scale of zero to ten, how likely are you to recommend us". There are years when no dealer scores this, we have only had one dealer achieve it two years in a row. See here for how difficult this is.

2020 had no Perfect Score Award

 

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In order for your company to appear on this list, you must opt in by subscribing to ID102 AND you must have at least 60 responses for the year.

We show the number of clients who did not meet those requirements at the bottom of the list of award types.

NPSTotal.PNG

https://www.ceojuice.com/nps/awards/worldclass

https://www.ceojuice.com/nps/awards/top10

https://www.ceojuice.com/nps/awards/perfectscore

 

 

 

 

 

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