Sync Service Calls from/to ServiceNow
Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts
Overview:
For dealers that have large customers with their own ticketing systems, the customer usually creates the service call in their ticketing system and then contacts the dealer. This process will create the call in the dealer's eAutomate and then will sync the call status back to ServiceNow. Sync's from eAuto to ServiceNow or from ServiceNow to eAuto.
Run Schedule: every 5-minutes
Type of Output: Data Push with emails
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Sample
Alert still in development, no samples available at this time
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Variables
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Alert Functionality
No details at this time
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Best Practices & Tips
No details at this time
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Related Alerts
ID890 - sync ITT service call activity created in eAuto with other CEOJuice clients
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