Sync Service Calls from/to ServiceNow
Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts
Overview:
For dealers that have large customers with their own ticketing systems, the customer usually creates the service call in their ticketing system and then contacts the dealer. This process will create the call in the dealer's eAutomate and then will sync the call status back to ServiceNow. Sync's from eAuto to ServiceNow or from ServiceNow to eAuto.
We suggest you get your customer's IT involved, confirm that they have a test ServiceNow DB available and that they have the resources to enter some dummy calls and confirm sync. We need a test eAuto DB also and resources to manage that.
If your customer's IT is interested ask them to provide API access to that test DB per the instructions below. We need to confirm through that API connection that their database structure is fairly standard before we install sync. If your customer is not open to getting us that API access they are probably not committed to getting the sync in place.
Run Schedule: every 5-minutes
Type of Output: Data Push with emails
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Sample
Alert still in development, no samples available at this time, we need beta testers.
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Variables
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Alert Functionality
-You will need to enter your ServiceNow credentials so we can pull data:
Login to our site at www.ceojuice.com
1. Go to your PROFILE:
2. Select Integrations:
3. Select ServiceNow under Integrations
4. Enter Credentials:
AND DON'T FORGET TO HIT SAVE!
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Best Practices & Tips
No details at this time
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Related Alerts
ID890 - sync ITT service call activity created in eAuto with other CEOJuice clients
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