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ID231 - Credit Card/ACH Charge Method Set, but Missing Credit Card/ACH Info on File Overview & Sample

Shows unpaid invoices that are likely candidates for credit card payment, but missing needed info to facilitate processing of payment.

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Overview

Overview

Has there been instances when open invoices with AR, remained open with a credit card payment that could have been applied to those invoices weeks ago? Or did you discover a customer's credit card expired when they called in for service? This alert will let you know when an invoice was set up for a charge method other than credit card but Customer Record is configured for credit card payments. It will also let you know a card is not on file but Customer Record is set for credit card payments. In order to be proactive, you will be alerted of credit cards set to expire within 30-days.

 

Run Schedule: Daily AM

Type of Output: Email

 

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Sample

Sample

ID231Sample.PNG 

 

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Variables

Variables

ID231Variables.PNG

Variable W: Enter Branch Numbers for alert to INCLUDE (separated by comma) OR leave blank for ALL

 

 

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Alert Functionality

Alert Functionality

-Only considers Active Customer Bill To Records and for invoices with more than $0.00 due

-Will only notify once per invoice. Except for credit cars expiring in 30-days, then will notify each day until credit card expiration date updated OR past expiration date OR credit card under Charge Accounts is marked inactive.

-Alert sorts by 'Message' column, then by dollar amount

Messages Explained:

Messages Explained:

BillTo Customer set up for CC/ACH AND card/acct is on file BUT not applied to invoice

BillTo Customer Record is set with Charge Method of Credit Card/ACH and has credit card info in Charge Accounts, BUT invoice is not set with Charge Method of Credit Card/ACH.

For example, BillTo set with Credit Card/ACH Charge Method, but Contract Record (and its invoice) do NOT have Credit Card /ACH Charge Method:

ID231ChargeMethod_is_Yes.PNG

ID231ContractNoChargeMethod.PNG

 

BillTo Customer set up for CC/ACH BUT card/acct is not on file or applied to invoice

BillTo Customer Record is set with Charge Method of Credit Card/ACH, but no Charge Accounts listed AND Charge Method on Invoice is NOT Credit Card / ACH.

For example, BillTo set with Credit Card/ACH Charge Method, but no Charge Accounts listed AND Contract Record (and its invoice) do NOT have Credit Card /ACH Charge Method:

NoChargeAccounts.PNG

ID231ContractNoChargeMethod.PNG

CC/ACH set to expire on YYYY-MM-DD

Credit Card on file under Charge Accounts is due to expire in next 30-days or less:

*Alert will notify of these each time it fires in the 30-days leading up to expiration date. Once expiration date is reached, alert will no longer notify.

ID231ExpDate.PNG

 

Customer set up for CC/ACH BUT card/acct is not on file

BillTo Customer Record is set with Charge Method of Credit Card/ACH, but NO credit card details listed in Charge Accounts. Intended to help prevent future invoices from qualifying on this alert for other trigger reasons. Alert shows quantity of invoices generaated over the last 6-months to help you prioritize. These accounts will show each time the alert fires. To remove an account, be sure to set Charge Method to On Account and mark any Charge Accounts as inactive.

*These are accounts with invoice activity over last 6-months that are set with Credit Card / ACH Charge Method, but have no Charge Methods (credit card details) entered. Some of these accounts will already be listed in alert for other message reason. 

NoChargeAccounts.PNG

 

 

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Best Practices & Tips

Best Practices & Tips

-This alert is used to identify accounts potentially set for credit card payments, but the invoice charge method does not reflect Credit Card/ACH OR Charge Account (credit card details) are missing.

-Use alert ID454/Credit Cards Not Charged to fiind invoices set with Charge Method of Credit Card/ACH 

 

 

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Related Alerts

Related Alerts

ID454 - Credit Cards Not Charged

 

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