ID67 - ACM Voice Agent for service calls and toner orders

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Overview | Samples | Variables | Best Practices & Tips | Related Alerts

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Overview

Overview

Handling inbound phone calls for service requests and toner orders is time-consuming, and every minute your team spends on the phone is time taken away from other work. The ACM Voice Agent* is a third-party AI-powered voice agent that answers your phone, determines what the caller needs, and automatically creates service calls and sales orders in e-automate.

The results speak for themselves: Office Interiors handle 500–600 inbound calls a month and reduced their average call time from 10 minutes to under 3 minutes. That's a saving of around 50–60 hours of staff time every month.

CEO Juice handles the e-automate integration, processing service calls directly from the voice agent into e-automate, and using ID634 to process sales orders. For the best experience, consider also pairing with ID181 for automated service call updates and ID200/ID216 for sales order updates, so customers are kept informed throughout.

Interested? Contact Ron at: ron@acmai.ca.

*NOTE: This process requires you to have a contract with ACM.

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Sample

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Variables

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Best Practices & Tips

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Related Alerts

Related Alerts

ID947 - Daily Housekeeping Tasks (REQUIRED)

ID634 - Sales Order Import Utility (REQUIRED)

ID216 - Send Order Confirmation for Sales Order Entry

ID200 - Send Supply Shipment Email with Tracking Details to Customers

ID181 - To notify customers when a service call is Opened/Dispatched/Closed/Canceled/Invoiced

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