This alert notifies you when Deposit Based Service Contracts drop below a specified dollar amount remaining for Customer use. This alert can also notify you if the balance of the Contract is greater than $0.00 X days prior to Contract expire date.
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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts
Overview
Overview
This alert is for dealers who have clients with "use it or lose it" block contracts that are based on a dollar amount and not hours. This alert will notify when a deposit-based contract balance drops below the amount you specify in Variable W. This alert can also notify you if the balance of the Contract is greater than $0.00 X days prior to Contract expire date. This will aid in the need to recognize the unearned balance on the date of expiration and trigger a renewal if the contract was set to auto renew when balance hit $0.
Run Schedule: Weekly on Wednesday mornings
Type of Output: Email
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Sample
Sample
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Variables
Variables
Variable W: enter the dollar amount that the contract must go below in order for you to be notified on this alert.
Variable X: enter the number of days before the contract expiration date that you want to be notified if there is a balance greater than $0.00 on the contract.
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Alert Functionality
Alert Functionality
1. This alert reviews active Service Contracts in eAutomate that are set up as Deposit Based Billing
2. Once contracts are located, the alert reviews the remaining dollar balance of the contract as well as the contract's expire date.
In the screen shot below, the alert would recognize that the remaining contract balance is $336.25, and the expiration date is 7/15/2016. Depending on what you enter in the alert variables, it will alert you of this contract.
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Best Practices & Tips
Best Practices & Tips
In order for this alert to work, service activity must be recorded against the contract. Please see THIS LINK for Best Practices.
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Related Alerts
Related Alerts
ID687 - Deposit Based Contract History Detail Report For Customer Reconciliation Overview & Sample
ID835 - Time Block Based Contract Snapshot Overview & Sample
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