ID90 - Make and Item Custom Properties

Setting Needed Custom Properties for ID90 at Make and Item Level:

ZCJMakeWtyDays is the number of days machine (or part if set at Item Level) is covered under warranty

You can set this at both Make and Item Record level. **Please note, Item Level settings override Make Level. This allows you to have generic days for Make (i.e. Kyocera), but have exceptions at the Item Level.

ZCJMakeWtyMinCost is the minimum cost of items you track for warranty return 

If a manufacturer says they will only cover parts for 90 days that cost more than $300, then you set the Make Record with ZCJMakeWtyDays = 90 and ZCJMakeWtyMinCost = 300. Alert ID90 will fire when either/or Custom Property condition is met. 

NOTE the "ZCJMakeWtyMinCost" custom prop must set up as a numeric number. CEOJuice will normally set these custom properties up for you, if you choose to do it yourself ensure that is it set as 'numeric' value and not currency. Otherwise it will break the ID90 alert.




Keep in mind the logic for this alert assumes that if the manufacturer covers the machine as a unit then it would be covered PERIOD (as long as it is within the warranty date). If the machine is no longer covered as a unit then you fall back to parts level, where the manufacturer only covers certain parts with lots of conditions and that's where the price (ZCJMakeWtyMinCost) would come into consideration.

See here for an explanation on ID90 Parts Warranty process and the SSRS Report available.

We understand this logic may not be true for every manufacturer which is why we also have a different version of this logic for each major manufacturer - See ID919 for Konica Minolta specific version and ID921 for Canon/HP specific version. If you subscribe to either of these manufacturer specific alerts, ID90 will not duplicate; instead, it will exclude those Items captured by ID919 or ID921.





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