ID921 - Parts Not Meeting Yield - Canon Version Overview & Sample:

Version of ID90 (Parts not meeting yield) specifically for Canon equipment.

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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts

 

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Overview

Overview

This Canon version of our ID90 parts warranty process takes into account all the peculiarities and features of Canon's ETag parts warranty program to help you ensure you get back 100% of the dollars it entitles you to. Getting dollars back for parts that don't meet warranty is the most obvious ROI for our services. We have many clients where we flag over $100k per month, and our average is $35k.

The alert will only trigger once on each item, the alert will fire for calls that are either marked Complete or have been invoiced.

 

Run Schedule:  Every 15 minutes

Type of Output: Email

 

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Sample

Sample

Months Since Install = this is the date this item was last installed, if that is not found, then it is the install date on the equipment record, if that is not found, then the field will be blank

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Variables

Variables

Variable W:  Text or Email - Text or Email when To Tech selected on subscription (Text=send to Tech text address, REGARDLESS of whether you're sending e-mails to techs. Email = Do not send text msg)

Variable X: % (Pct) within specified Yield - % (Pct) within specified Yield (enter as decimal 80% = .8). Sets alert to fire when yield is at this % setting or lower.

Variable Y: Custom Property - Min $ Value - ZCJCanonMinCost, Custom Property at the Make level identifying minimum $ value of parts to trigger on when not designated as YPP via Item-level Custom Property. Alert will auto fire on any item with an average cost of $300+ with the assigned Custom Property of ZCJCanonETag (VariableZ), so this variable/custom property (ZCJCanonMinCost) was created so you can set the alert to fire on items below $300 as you wish. (We only chose $300 based on Canon's current program, but you may want to attempt to warranty parts under $300.)

Variable Z: Custom Property - E-Tag -  ZCJCanonETag, CustomPropertyAttribute on ItemRecord to designate items covered under the E-Tag program (Yes/No). Because the Canon E-Tag program is for items $300+, this alert will only fire on items with an average cost of $300 or more (see VariableY to set override cost for alert to fire on)

Variable 1: Names of Canon Make(s) - Name of Make(s) in your e-automate DB that represent Canon (separate by comma)

 

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Alert Functionality

Alert Functionality

ID921 identifies parts that may be covered under either Canon's YPP or E-Tag program. You'll need to create two custom properties, one set at the Make level to override the default cost of $300 for an item to be eligible (Variable Y) and one at the item level (Variable X) to identify items eligible for the YPP or E-Tag program.

All service calls completed or invoiced that are connected to equipment with one of the makes listed in variable 1 will be checked to see if the actual yield of the item exceeds the percent target yield specified in variable X. The Canon E-Tag program covers items with an average cost of greater than $300.00, so the alert will only trigger when the cost exceeds $300.00. You can override this amount using the custom property set in Variable Y.

If the item on the service call meets both the yield and cost parameters, the alert will send an email identifying the trigger action as either YPP Item Failed to Meet Yield or Potential E-Tag Item Failed to Meet Yield. These triggers are based on the custom prop value on the item record.

This alert is one that auto-deploys; it will not have anything to report on until the custom properties are created and populated.

Jump to: Item Yield | Item is Returnable | Makes | Make Custom Property | Item Custom Property | Trigger Actions

Item Yield

Item Yield

The yield on the item used by ID921 is set here:

When determining if a part qualifies for ID921, the process takes this yield times the percentage set in variable X to get the 'Target Yield' for the item. (Copy yield is 10,000, Variable X is .9, the Target Yield = 9,000) This number is compared to the actual yield based on the number of clicks between when the part was installed and when it was replaced.

Item is Returnable

Item is Returnable

The alert considers a part to be returnable when the Returnable box is checked on the item record:

ID921 will always report on parts that have this option checked. In the email received, you'll see 'Core Item for Return' in the Core Return column.

Makes

Makes

This alert fires only for Makes as specified in Variable 1 of your subscription. The standard ID90 alert will ignore any Makes listed in the ID921 Variable,1 so you can have both alerts running without duplicates.

The equipment record on the service call must have a make that is included in Variable 1.

Make Custom Property

Make Custom Property

The custom property specified in Variable Y is set at the Make level and specifies any makes where you would like to override the $300 minimum cost that is covered by Canon's warranty. 

Item Custom Property

Item Custom Property

The custom property specified in Variable Z is set at the Item level and specifies which items are covered under either the YPP or E-Tag program.

When set to Yes - the trigger notification will show as 'YPP Item Failed to Meet Yield', when set to No, the trigger notification will show as 'Potential E-Tag Item Failed to Meet Yield'.

Trigger Actions

Trigger Actions

The ID921 logic is very similar to the logic in ID90, it uses the same calculation to determine if the actual yield of the item exceeds the target yield based on the percentage set in Variable X.

1. Does the item fall under the Yield Protection Program (YPP)?

2. Does the item fall under the E-Tag Program?

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Best Practices & Tips

Best Practices & Tips

1. See the documentation here on the Canon Policy for parts warranty.

Custom Property Set Up

Custom Property Set Up

Attribute name = ZCJCanonMinCost

Description = ZCJCanonMinCost

Data type = Numeric

Set on the Make record in e-automate

Attribute name = ZCJCanonETag

Description = ZCJCanonETag

Data type = Yes/No

Set on the Item record in e-automate

 

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Related Alerts

Related Alerts

ID90 - Parts Not Meeting Yield

ID189 - Item Records Missing Yield

ID443 - Alert at the end of the day of closed call where equipment is under warranty

ID561 - New Call Opened for Equipment Under Warranty

ID571 - Items with Incorrect Yields

ID870

ID919 - Parts Not Meeting Yield - Konica and HP Version

 

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