We have seen situations where a customer places a toner order online, then calls it in and so does their colleague and you ship 3 sets of toners in one day. This alert is to just raise a flag whenever a supply order is created where the item ordered for a particular equipment ID had been previously ordered for the same equipment in the past VariableW calendar days you specify. We check all order types containing the string 'Supp' by default. You can specify a different string in VariableX if you only want us to check a specific order type. Use alert ID315 to check for equipment using excessive toner. DGI has added similar functionality in 8.5, more at http://tinyw.in/ogXX It considers Sales Orders Fulfilled in the last W days and all orders not yet fulfilled (and this at the SO level, not the line item level). The logic has to assume orders fulfilled and completed in short order because one of the whole points is to catch multiple orders coming in at the same time through different channels or to different personnel. If any previous order is still open the alert will still fire regardless of look back days set on VarW.
Alert fires every 15-minutes.
VariableW - # of calendar days back to check for same supply item on same equipment that was shipped, defaults to 10
VariableX - Order type containing this string, defaults to 'Supp'
VariableY - CustomPropertyAttribute at Customer level used to exclude BillTo customers from this process (Include/Exclude, set to exclude), defaults to ZCJDuplicateToner
As of eAuto 8.5 DGI has added similar functionality:
It considers Sales Orders Fulfilled in the last W days and all orders not yet fulfilled (and this at the Sales Order level, not the line item level like our alert).