Follow

ID695 - Survey Results e-view Overview & Sample:

This report is an e-view we install that you can run on demand to view/export your survey results to Excel.

Jump to a specific section by clicking a link

Overview | Samples | Variables | Alert Functionality | OnDemand Report Filters | Best Practices & Tips | Related Alerts

 

Click to Subscribe

Overview

Overview

This report provides the results of your surveys in an e-view that you can run on demand and export into excel as needed. You can filter the report to look at results of specific questions for your surveys or you can run it wide open. There are several other filter options as well. You can also calculate your Net Promoter Score (NPS) by customer, date range, etc.

 

Run Schedule: On Demand

Type of Output: On Demand E-View Report

 

*  *  *

Sample

Sample

Screen_Shot_2018-06-20_at_9.41.31_AM.png

 

*  *  *

Variables

Variables

This report has no variables.

 

 

*  *  *

 

Alert Functionality

Alert Functionality

In e-views, search for CEO Juice Survey Results under System.

Screen_Shot_2018-06-20_at_9.40.59_AM.png

 

*  *  *

 

OnDemand Report Filters

OnDemand Report Filters

There are numerous filter options to select from: by branch, customer name, technician, specific question, survey name (if you have multiple surveys), date range, etc.

Screen_Shot_2018-06-20_at_9.41.31_AM.png

Example: show me all responses to one question for one branch in this date range

Screen_Shot_2018-06-20_at_9.41.58_AM.png

*  *  *

 

Best Practices & Tips

Best Practices & Tips

 

How to Calculate your NPS Score via the e-view:

You will need to filter your data before getting an accurate score.  Since the e-view is showing raw data, you will need to include only the Ultimate Question in the filter and exclude the non answered / not applicable answers.

Region_capture_1.png

Once you have your filters set up, you will need to make a quick calculation.  At the bottom of the screen you will see your aggregates.  If you take the "SUM(PromoterValue)" and divide by the Record Count, then multiply by 100, you will get your NPS score. For example, in the image below, it would be 247/266 = 0.9286 * 100 = 92.86 NPS

Region_capture_3.png

 

 

*  *  *

Related Alerts

Related Alerts

ID109 - Service Call Survey Overview & Sample

ID557 - Summary of Monthly Survey Results Overview & Sample

ID464 - Survey Results (Power BI) Overview & Sample

ID230 - Push NPS Scores to Site Overview & Sample

ID125 - Push Favorite Comments to Website Overview & Sample

For more survey related alerts visit our website and search using the Surveys tag

470 2.png

 

 

 

*  *  * 

 

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk