This report is an e-view we install that you can run on demand to view/export your survey results to Excel.
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Overview | Samples | Variables | Alert Functionality | OnDemand Report Filters | Best Practices & Tips | Related Alerts
Overview
Overview
This report provides the results of your surveys in an e-view that you can run on demand and export into excel as needed. You can filter the report to look at results of specific questions for your surveys or you can run it wide open. There are several other filter options as well. You can also calculate your Net Promoter Score (NPS) by customer, date range, etc.
Run Schedule: On Demand
Type of Output: On Demand E-View Report
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Sample
Sample
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Variables
Variables
This report has no variables.
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Alert Functionality
Alert Functionality
In e-views, search for CEO Juice Survey Results under System.
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OnDemand Report Filters
OnDemand Report Filters
There are numerous filter options to select from: by branch, customer name, technician, specific question, survey name (if you have multiple surveys), date range, etc.
Example: show me all responses to one question for one branch in this date range
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Best Practices & Tips
Best Practices & Tips
How to Calculate your NPS Score via the e-view:
You will need to filter your data before getting an accurate score. Since the e-view is showing raw data, you will need to include only the Ultimate Question in the filter and exclude the non answered / not applicable answers.
Once you have your filters set up, you will need to make a quick calculation. At the bottom of the screen you will see your aggregates. If you take the "SUM(PromoterValue)" and divide by the Record Count, then multiply by 100, you will get your NPS score. For example, in the image below, it would be 247/266 = 0.9286 * 100 = 92.86 NPS
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Related Alerts
Related Alerts
ID109 - Service Call Survey Overview & Sample
ID557 - Summary of Monthly Survey Results Overview & Sample
ID464 - Survey Results (Power BI) Overview & Sample
ID230 - Push NPS Scores to Site Overview & Sample
ID125 - Push Favorite Comments to Website Overview & Sample
For more survey related alerts visit our website and search using the Surveys tag
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