We have moved many crystal type reports that launched from within eAutomate to SQL Server Reporting Services "SSRS Reports" that are launched from a browser, best to use Internet Explorer.
You will have a unique URL for your companies reports, if you do not know the URL, ask your administrator or email firstname.lastname@example.org.
Once open, the folder will look similar to the below, identifying the name and alert ID# of your reports. The reports installed are based on what you have subscribed to on our website.
You can create a quick link inside eAutomate at the user level to open up the browser, click here for instructions.
If you are an ECi hosted customer, please see this link for instructions on accessing your SSRS Reports.
We tie security permissions back to eAutomate, your eAutomate login User ID, to ensure you have security to run a report, click here for more.
Our SSRS Reports have a minimum SQL version of SQL 2008R2 as it offers more stability, functionality and ease of troubleshooting. ECi has also moved to this standard. Versions of eAutomate from 8.7+ are not supported on older versions and their analytics package has not been supported on lesser versions since 8.1. We strongly suggest you consider upgrading if it's not already on your radar.
SSRS is a Microsoft product IE is recommended (minimum IE10 required), especially for the reports, don't use Chrome, Firefox, Safari etc. The APPs tend to run fine in any browser. If you are getting an error the site may be blocked by your firewall, add the URL as a safe site to prevent this.
Apps are at http://<servername>:8888
Reports are at: http://<servername>/reports