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ID125 - Push favorite comments to website overview & set up

Keeping an updated list of great customer feedback on your website is a challenge. Go to www.ceojuice.com/references to see how we implemented this.

When reviewing the responses to our surveys you will occasionally come across a comment that stands out and would like to share with all your prospects. 

We added a "favorite" button to our survey dashboard so that you can flag these comments and we make them available to stream to your website. This is automated and real-time, so once you "favorite" a comment it is added to the list that streams. 

**Your website developer will need to set up streaming for you. Just use our dashboard to identify which comments to stream. Determining quantity of comments, CompanyName to show or not show, etc. will need to be set by your website developer.**


Our big screen service stats (ID917) is designed to display your service metrics in your showroom etc. and you can also add the survey quotes.

1 We added a new section for just survey comments:

You can then

2 Favorite a comment

3 Note the comments where the question is also needed to give context

4 Highlight a negative comment that may need some other type of follow up (These would NOT show on your site)

5 See that entire survey and all questions answered

By default we add this language at the top of every survey, click here to change that.

ScreenClippng.png 

 

**HELPFUL TIPS FOR YOUR WEBSITE DEVELOPER**

Streaming to your website:

**Please right click on any image to enlarge**

There are two options for getting liked Survey Comments to use on an external site:

This provides the most flexibility with regards to how it’s displayed, since the web developer on the Customer’s end would query the data and do their own formatting.

The url for the json feed is : https://www.ceojuice.com/Alerts/surveyresponses/likedposts

It expects two parameters and both are required.

**CustomerNumber and AuthKey, values for both will need to be provided to each Juice Customer manually. Email us at help@ceojuice.com for yours**

They can be passed as querystring parameters:

https://www.ceojuice.com/Alerts/surveyresponses/likedposts?CustomerNumber=XXXXX&AuthKey=XXXXXXXXXXXX

 

Or in the http header (example below in the code samples)

Code examples:

These show how to get the data (not how to format/display it)

Javascript (using JQuery, but other js libraries are very similar)

Both examples do the same thing, just demonstrating how to pass the parameters either on the querystring or as header values:

 

 

C#,… Windows Forms or ASP.NET

 PHP:

<?php

$posts = file_get_contents('https://www.ceojuice.com/Alerts/surveyresponses/likedposts?CustomerNumber=XXXXX&AuthKey=XXXXXXXXXXXX');

// do something w/ $posts here....

echo $posts;

?>

 

 

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1 Comments

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    Jon Balter

    Ugh

     

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