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ID129 - All Sales Orders/Service Calls on hold by type greater than W business hours Overview & Sample

A summary list of all Calls on hold more than W business hours and all Sales Orders on hold which are at least W days old.

Variables:

VariableW: How long (in hours) on Hold before triggering - Business hours for Calls, Calendar Days for Sales Orders (Required), defaults to 16

VariableX: OnHoldCodes for alert to trigger on (separate by comma or blank for ALL)

 

Sample:

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