A summary list of all Calls on hold more than W business hours and all Sales Orders on hold which are at least W days old.
VariableW: How long (in hours) on Hold before triggering - Business hours for Calls, Calendar Days for Sales Orders (Required), defaults to 16
VariableX: OnHoldCodes for alert to trigger on (separate by comma or blank for ALL)
Sample Output includes, Transaction Type, Tech/Rep#, Tech/Rep Name, On Hold Description, Reference, Customer Name, Open Date, On Hold Hours/Days as shown below:
Note: Placing or releasing a hold on the customer record has no effect on any open transactions.