ID269 - Service Call Released from Credit Hold Overview & Sample:

Notifies when call released from credit hold

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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts

 

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Overview

Overview

To alert the specified person(s) when a service call has been released from Credit hold. Provides a time stamp and indicates who released from hold.

 

Run Schedule:  every 5 minutes

Type of Output: Email

 

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Sample

Sample

 

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Variables

Variables

Variable W: On-Hold Codes alert trigger on, defaults to CH

 

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Alert Functionality

Alert Functionality

To release the service call from credit hold, in Dispatch Console 'highlight' the service call that you want to release and right-click 'Set'Release on hold'

Note that releasing the customer record from credit hold does not effect the service call.

If you select "Creator" we will send the email to the person who released the call from onhold.

 

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Best Practices & Tips

Best Practices & Tips

N/A

 

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Related Alerts

Related Alerts

ID725 - Complete List of Calls and Orders Released from Hold

ID270 - Sales Order Released from Hold

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