ID280 - Clicks Between Calls Analysis by Model (Custom Report Only) Overview & Sample:

This alert is a custom report for Copies Between Calls analysis of models. We will install this report in the custom report section of eAutomate.

 

This alert has no variables.

 

Trigger Calls Closed - Date range for calls to be considered (Default is this Month to Date)

Models - Include all or filter (Default is include all)

Technicians - Include all or filter (Default is include all)

Calltypes - Include all or filter (Default is include all)

Customers - Include all or filter (Default is include all)

Group 1 - Segment/Model/Technician/Customer (Default is Segment)

Group 2 - Segment/Model/Technician/Customer (Default is Model)

Group 3 - Segment/Model/Technician/Customer (Default is Technician)

 

 

The report will group the models under the Segment. Double clicking on the model name will take you to a sub report that has the technician information: