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ID280 - Clicks Between Calls Analysis by Model (Custom Report Only) Overview & Sample:

**See Equipment Service Metrics in the ID28 Tech Productivity and Equipment Efficiency Power BI report for this information instead of using this custom report!**

Custom report showing clicks between calls by model. 

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Overview | Samples | Variables | Alert Functionality | OnDemand Report Filters | Best Practices & Tips | Related Alerts |

 

Overview

Overview

This alert is a custom report for Copies Between Calls analysis of models. We will install this report in the custom report section of eAutomate. This information is available in the ID28 Power BI report, we recommend using that Power BI report instead of this custom report.

 

Run Schedule: On-demand

Type of Output: On-Demand Custom Report

 

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Sample

Sample

ID280.jpg

The report will group the models under the Segment. Double-clicking on the model name will take you to a sub-report that has the technician information:
ID280_Tech_sub_report.jpg

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Variables

Variables

This alert has no variables.

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Alert Functionality

Alert Functionality

1. The custom report shows the number of clicks between calls broken down by model. This information is now available in the ID28 Power BI report for Tech Productivity and Equipment Efficiency, and we recommend using the data in the Equipment Service Metrics section of that report.

 

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OnDemand Report Filters

OnDemand Report Filters

280_filters.png
Trigger Calls Closed - Date range for calls to be considered (Default is this Month to Date)
Models - Include all or filter (Default is include all)
Technicians - Include all or filter (Default is include all)
Calltypes - Include all or filter (Default is include all)
Customers - Include all or filter (Default is include all)
Group 1 - Segment/Model/Technician/Customer (Default is Segment)
Group 2 - Segment/Model/Technician/Customer (Default is Model)
Group 3 - Segment/Model/Technician/Customer (Default is Technician)

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Best Practices & Tips

Best Practices & Tips

None at this time.

 

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Related Alerts

Related Alerts

ID28 - Power BI Tech Productivity and Equipment Efficiency

 

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