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ID592 - Detail on Service Call Closed with Multiple Labor Entries - Overview and Sample

Are rescheduled calls skewing your reports?  Click here for best practices on rescheduling service calls.

This is an alert addressing the issue of calls not being re-scheduled properly, this alert advises of any service call invoiced with multiple labor entries. It provides enough detail that you can (usually) tell right away whether the call was a proper assist or a problem. Looks at completed and invoiced calls as well. Alert can also help identify Time Log issues.

Sample output: 

Example below shows: Call Status of Incomplete, Call Number, Invoice #, Customer Name and Technician.

 

ID592.jpg

 

Variables are:

 

Variable W = Yes/No to Consider Voided Labor Entries

Variable X  = Yes/No to Consider Assists Labor Entries

 

 

 

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