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ID258 - QBR - Survey Responses (Worksheet9)

 

Shows submitted surveys for the time period of this report.

Please note:

The NPS Score and quantity of ALL surveys (any survey, not just service surveys) submitted reflected on CustomerReview tab is based only on NPS Score on survey answers to the NPS Question "How likely is it that you would recommend our company to a friend or colleague?" More surveys may show on Survey Responses tab as your customer may not have answered the NPS question.

**If you do not see any survey responses, then your client hasn't responded to any surveys for time period filter. If you see no Worksheet9, then your customer hasn't ever been sent a survey to complete.**

 

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Please use the links below to see detailed level explanation for each worksheet within the QBR:

Customer Review (Worksheet1)

Equipment Excessive Calls (Worksheet2)

Current Equipment Details (Worksheet3)

Detail Stats Chart (Worksheet4)

Detail Stats (Worksheet5)

Equip Details (Worksheet6)

Lease Details (Worksheet7)

Service Details (Worksheet8)

Survey Responses (Worksheet9)

Worksheets.png

 

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