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ID258 - QBR - Service Details (Worksheet8)

Service Details:

For reporting period by machine

The 'Response Hours' column on the page shown below is based on ALL call types and the 'CMResponse Hours" is strictly Corrective Maintenance calls. (Response Hours on Worksheet1 of this report is also a Response Time shown, but this is based strictly on call types matching your Variable3 subscription setting.) 

**Please note, if you are missing service activity . . . this report requires service calls be linked to the Contract Number. If not linked, that service call will not populate as the report is based on Contract Details.**

Service_Details_1.PNG

 

Service_Details_2.PNG

 

SLA (Service Level Agreement) Code:

per eAuto:

SLA_Code.PNG

 

 

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Please use the links below to see detailed level explanation for each worksheet within the QBR:

Customer Review (Worksheet1)

Equipment Excessive Calls (Worksheet2)

Current Equipment Details (Worksheet3)

Detail Stats Chart (Worksheet4)

Detail Stats (Worksheet5)

Equip Details (Worksheet6)

Lease Details (Worksheet7)

Service Details (Worksheet8)

Survey Responses (Worksheet9)

Worksheets.png

 

 

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