This section shows Response Hours, CM Response Hours, Repair Hours, Resolution Time, Rescheduled & Call Back at Top Level (ALL equipment), add Model Level and at Equipment Level.
Please note: The 'Response Hours' column on the page shown below is based on ALL call types and the 'CMResponse Hours" is strictly Corrective Maintenance calls. On page 1 of this report is also a Response Time shown, but this is based strictly on call types matching your Variable3 subscription setting.
**Please note, if you are missing service activity . . . this report requires service calls be linked to the Contract Number. If not linked, that service call will not populate as the report is based on Contract Details.**