On a monthly basis, this process will send your company brochures for monthly and annual information on your customer service satisfaction rating (NPS) as well as the comments left by your customers in the last month. The customer service rating is based on the Net Promoter Score (NPS) calculated from the surveys that your customers complete.
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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts
Overview
Overview
On a monthly basis, this process will send your company brochures for monthly and annual information on your customer service satisfaction rating (NPS) as well as the comments left by your customers in the last month. The customer service rating is based on the Net Promoter Score (NPS) calculated from the surveys that your customers complete. The surveys that ask this question are sent via a CEO Juice process (see Related Alerts section below for what surveys we offer). These brochures are great to share within your company to keep all areas of the business aware of this metric and how you're doing. They can also be used by your sales team to share with current and prospective customers as a means to back up your service level offering and show how you stack up against some well-known brands.
Run Schedule: 5th of the month in the A.M.
Type of Output: Email
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Sample
Sample
NPS Brochure #1 - last month and YTD
NPS Brochure #1 - YTD and Overall
Comments:
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Variables
Variables
This process has no variables.
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Alert Functionality
Alert Functionality
1. On the 5th of each month this process will use your NPS calculations to create a brochure.
2. The process is looking at the previous month (1st-31st) as well as YTD (Jan 1st-date brochure is emailed to you) survey results in order to calculate your NPS.
3. Click here for an overview on how the NPS is calculated.
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Best Practices & Tips
Best Practices & Tips
1. Check out these webinars related to NPS & Good Profits and Importance of measuring customer satisfaction.
2. Click here for an overview on how to leverage tools like HubSpot to get your promoters working for you.
3. Click here for information on where NPS originated from.
4. Click here for an overview on how the NPS is calculated.
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Related Alerts
Related Alerts
ID109 - Service Call Survey Overview & Sample
ID557 - Summary of Monthly Survey Results Overview & Sample
ID464 - Survey Results (Power BI) Overview & Sample
ID230 - Push NPS Scores to Site Overview & Sample
ID125 - Push Favorite Comments to Website Overview & Sample
For more survey related alerts visit our website and search using the Surveys tag
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