Are your techs just throwing parts at the problem? This alert tracks service calls where techs have rescheduled a call and ordered parts, received and installed the parts, and then have had to reschedule the call again or there is a callback triggered after the parts have been installed. In other words, the first set of parts put into the machine did not fix the problem. The purpose of this alert is to try and identify when the tech is putting in high dollar parts that do not rectify the problem; should those parts be uninstalled and put back to inventory? Does the tech need additional training on the machine that he is servicing so that this doesn't happen again?
This alert runs Weekday evenings and we suggest it goes to your service manager for review.
Variable Y - Branch Numbers: Branch numbers to trigger on, leave blank for ALL
ID44 - Non-Billable Part at Cost Exceeding W Used on Call: Subscribe to this alert if you want to keep tabs on the use of expensive parts. More detail here.
ID55 - Notify of Rescheduled Call Created WP and/or Badsync AND PartsCost Exceeds: Subscribe to this alert to notify service management when a call is placed on hold as Waiting for Parts (WP) or for BadSync data from Remote Tech and EITHER the TOTAL parts cost exceeds Variable W OR any individual part cost exceeds Variable X. More detail here.
ID56 - New OnHold for Parts (WP/BadSync) Call Just Created: Subscribe to this alert to be notified as soon as a new On Hold for Parts or BadSync call is created. More detail here.
ID148 - New Incompleted/Rescheduled Call Created with Part Costing >$W: Alerts Service Manager before an expensive part is ordered for a rescheduled call.
ID393 - Same Part Number Causing OnHold for Parts Twice: Triggers when a technician is unable to complete more than one service call a month for the same part number. More detail here.
ID628 - Call Incompleted for Parts but Tech has Parts Needed: To alert when a call is marked Incomplete for Parts, but the tech has the needed parts in his car stock. More detail here.
ID629 - Parts Required on Imcomplete Call: This alert will provide a regular report showing all the parts that techs are missing in their car stocks. More detail here.