By location, this worksheet provides details on each device
Quick Link to Data Explanations:
Install Date | Lease End | Corrective Calls | Resolution Hours | Meters Estimated | Last Meter BW/Color | Base/Overage Clicks
Sample:
Install Date:
per eAuto Equipment Record
Lease End:
per eAuto Service Lease / Contract Record
Corrective Calls:
Quantity of Corrective Maintenance category calls completed for reporting period
Resolution Hours:
Total hours taken to resolve Corrective Maintenance category calls completed for reporting period
Meters Estimated:
Total meters estimated (marked as estimated in eAuto)
Last Meter BW / Color:
**See screenshot below to see how Meter Type Category settings determined
Last BILLED meter per Contract Invoice
Base and Overage Clicks BW / Color / Scanner / Other:
Represents the device's WEIGHTED clicks billed over the period filter selected for the report. This is NOT necessarily actual clicks billed. eAuto calculates a device's weighted portion of clicks based on contract copy allowance for the meter type (i.e. BW/CLR).
For example, if the meter group for the contract has 10,000 covered copies, but the total billed clicks are UNDER that, the logic will proportionality distribute usage for each device in the meter group. The base allowance is apportioned based on how many clicks each machine in the group used.
**See screenshot below to see how Meter Type Category settings determined
In order for our reports to qualify clicks as BW / Color / Scanner / Other, Meter Types MUST be defined per Meter Category in eAuto:
* * *
Use these links for detailed explanation and formulas used for each of the worksheets provided:
Customer Review (Worksheet1) | Equipment Excessive Calls (Worksheet2) | Current Equipment Details (Worksheet3)
Detail Stats Chart (Worksheet4) | Detail Stats (Worksheet5) | Equip Details (Worksheet6)
Lease Details (Worksheet7) | Service Details (Worksheet8) | Survey Responses (Worksheet9)
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