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ID924 - Dependent Contract Cancelled Overview & Sample:

This alert notifies you if a contract has been cancelled for a customer that still has other active contract(s) of a specific contract type. 

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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts

 

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Overview

Overview

This alert notifies you when a contract for a specific customer has been terminated in your database, but that same customer has other active contracts. The alert is designed to look for specific remaining active contract types that you specify in Variable W and will only alert if the customer has contracts remaining with that contract type only. If the customer has 2 remaining active contracts and one is of the contract type in Variable W and the other is not, it will not alert.  This alert can be helpful in catching when your contracts department may not have terminated all contracts for a customer in error. The alert was originally created for notification of an equipment contract being terminated but the connectivity contract was left open. 

 

Run Schedule:  Daily at 7 A.M.

Type of Output: Email

 

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Sample

Sample

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Variables

Variables

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Variable W: Enter the contract type that remains open that you want to be notified of. Ensure the contract type is written exactly how it is in your system. If you want multiple, separate them by a comma. 

 

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Alert Functionality

Alert Functionality

1. Alert reviews contracts that are terminated with today's date

2. Alert then reviews if there are any other active contracts open for the same customer with the contract type listed in Variable W

3. If any results are present of remaining active contracts with the contract type in Variable W, it will report to you the next morning.

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Best Practices & Tips

Best Practices & Tips

Best Practice for Terminating Contracts click here.

To learn about Termination Codes on Contracts, click here

Locating and creating new contract types:

1. In eAutomate to top Tool from the top tool bar and select List and Codes

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2. From the List or Code Type dropdown, select Contract Type

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3. Once selected, the list of your contract types will appear. You can highlight an item and click Edit to view/edit the contract type detail. 

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4. To create a new contract type click New from the options at the top and complete the details.

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Related Alerts

Related Alerts

ID617 - Contracts Terminated Today Overview & Sample

ID636 - Terminated Contracts Overview & Sample

ID587 - Contracts Lost & Won (SSRS) Overview & Sample

 

 

 

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