Notifies of Service calls where tech assigned is marked as unavailable between when call is opened and its due time.
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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts
Overview
Overview
Notifies of Service Calls where tech assigned is marked as unavailable between when call is opened and its due time. Intention is to notify you the Due Time of the Service Call that will not be achieve by this technician.
Run Schedule: Every 30-minutes
Type of Output: Email
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Sample
Sample
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Variables
Variables
Variable X: Enter Call Type Category(s) to consider, separate multiple entries with comma (i.e. CM, PM, IR)
Variable 1: Enter "Exclude" to exclude Service Calls On Hold (any and all On Hold Codes) from triggering
Variable 3: Enter eAuto Employee Record Number (not UserID) of any Technician(s) you wish to exclude from reporting, separate multiple entries with comma
Variable 2: Enter Branch Number(s) to trigger on, or leave blank for ALL
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Alert Functionality
Alert Functionality
1. Reports on service calls where the tech assigned is unavailable between when call is opened and the Due Time on the Service Call.
2. Alert will continue to email you every 30-minutes until:
- An available technician is assigned to the Service Call
- Call is put on hold IF you have Exclude listed in Variable1
3. We look at Unavailable Entries listed on tech's eAuto Employee Record
4. Since we look at Unavailable Entries, please note we consider the exact time the tech is unavailable. So for example, if tech is marked unavailable from 12-5PM today (is working from 8AM-12PM) and service call due time is 2PM, we will notify you starting at 12PM that the tech is unavailable.
5. ID840 will also notify if the employee record of the technician assigned to the call has been marked inactive.
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Best Practices & Tips
Best Practices & Tips
1. See THIS LINK on entering Unavailable Entries in e-Auto
2. See THIS LINK on how SLA Codes are set in e-Auto.
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Related Alerts
Related Alerts
ID205 - Technician Productivity Time Sheets
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