Daily alert showing all calls with a call type category of Corrective Maintenance (CM) where the arrival time was after the due time. This alert ignores any calls that are rescheduled.
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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts
Overview
Overview
This alert triggers at the end of the day to report on all corrective maintenance (CM) category calls where the arrival time for the tech was after the due time set on the service call. The alert can trigger for all CM calls, or you can enter specific call types for the alert to trigger on. This can be helpful if there are any a few specific call types that you want to monitor to ensure that techs are arriving on-site prior to the due time.
Run Schedule: Daily at 8:30 PM
Type of Output: Email
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Sample
Sample
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Variables
Variables
Variable W: Call Types - Enter 'ALL' to have the alert trigger on all CM category service calls, or enter the specific call types for the alert to monitor. Separate multiple codes with commas.
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Alert Functionality
Alert Functionality
1. This alert only triggers on calls where the call type category on the call is Corrective Maintenance.
The full list of call types in e-automate is found in Tools - Lists and Codes - Call Types:
2. The alert runs at the end of the day and reports on calls closed that day. NOTE: This alert is designed to report for the last 24 hours, so it needs to be run on a daily schedule.
3. The alert will ignore any labor entries on the call that are marked as assists.
4. The alert triggers for calls where the arrival time (1) is greater than the due time (2).
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Best Practices & Tips
Best Practices & Tips
1. See documentation here on how the due time on calls is set.
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Related Alerts
Related Alerts
ID18 - Guaranteed Response time could be missed
ID93 - Pending Corrective Maintenance Calls that are within W minutes of due time, with escalation alert within X
ID219 - Closed Call Data Entry Issues
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