An alert that triggers when an item is received on a purchase order and the item is flagged as returnable.
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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts
Overview
Overview
ID563 alerts you when a returnable item is received on a purchase order, typically for advance hot swaps where the old part must be returned. Unlike ID90, which triggers after a returnable item is used, ID563 serves as an early reminder to ensure the old item is returned for credit.
If the PO item is linked to a service call or request, and the To Technician option is selected on the alert, the alert will CC the technician on the alert email.
Run Schedule: Every 15 minutes
Type of Output: Email
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Sample
Sample
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Variables
Variables
This alert has no variables.
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Alert Functionality
Alert Functionality
1. The alert will report on the item only once.
2. The alert is checking for the 'Returnable' box to be selected on the item record:
3. The total amount of the purchase order must be greater than $0.00.
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Best Practices & Tips
Best Practices & Tips
1. See the documentation here for best practices for returning items to needed warehouses.
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Related Alerts
Related Alerts
ID57 - POs received Today for Returnable Items And/Or Linked Service Request
ID90 - Parts Warranty
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