ID294 - On Hold Calls for onhold codes starting with Variables below, Overview and Sample

Business Case:  A client has a process to track the status of the meter capture software installations where they create service calls for the installation and use a range of on hold codes to track the status. They use the best practice of creating codes that have a common use to all start with common characters (in their case all their codes for this process start with FM)

On hold codes are created in Eautomate/Tools/Lists and Codes/On Hold Codes as shown below:

Sample output from the alert contains Call Number, Status, Call Opened, Business Hour on Hold, Customer Name, Technician Name as shown:

Variables:

VarW = Character string at beginning of OnHold codes to includes

VarX  = Character string at beginning of OnHold codes to includes

VarY  = Character string at beginning of OnHold codes to includes

VarZ  = Character string at beginning of OnHold codes to includes