Business Case: A client has a process to track the status of the meter capture software installations where they create service calls for the installation and use a range of on hold codes to track the status. They use the best practice of creating codes that have a common use to all start with common characters (in their case all their codes for this process start with FM)
On hold codes are created in Eautomate/Tools/Lists and Codes/On Hold Codes as shown below:
Sample output from the alert contains Call Number, Status, Call Opened, Business Hour on Hold, Customer Name, Technician Name as shown:
Variables:
VarW = Character string at beginning of OnHold codes to includes
VarX = Character string at beginning of OnHold codes to includes
VarY = Character string at beginning of OnHold codes to includes
VarZ = Character string at beginning of OnHold codes to includes
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