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ID109 Service Call Survey Overview & sample

Our service call survey ID109 is our most popular process, and we believe this process will have the single biggest impact on your business. Measuring customer satisfaction can have a huge impact on setting your dealership apart from others. We encourage you to just get it started and tweak it later.

15 minute video overview here . Additional links on Net Promoter Score (NPS), survey responses and understanding results click here

*Sent out one day after a call has been invoiced (must be no open calls / reschedules).

*Only sent on calls with call types linked to call type 'category' CM-Corrective Maintenance (can be customized if needed).

*Calls needs a contact/email linked in call "caller contact" field, click here

*Ability to turn off survey for a customer or a contact if they request, click here

 

Survey Questions

All questions can be customized, however we suggest you start with our template below. We give you a DashBoard where you can see what questions are being answered and the % that are ignored and we do not set any question as mandatory. 

You can follow the instructions here to change questions yourself or email help@ceojuice.com and we will do it for you.

There are three key questions that will break some reports if changed:

1. How likely are you to recommend our company to a friend or colleague? (This is the Net Promotor Score question and cannot be changed if you want to track a score)

2. Rate our technician overall

3. Rate our dispatch overall

Our default questions:

Example of a shorter version:

Screen_Shot_2017-12-27_at_9.50.26_AM.pngScreen_Shot_2017-12-27_at_9.50.53_AM.png

 

Cover email 

This is our standard template, can be customized as needed. We would recommend adding a personalized signature block (examples here):

 
Screen_Shot_2017-12-27_at_10.01.18_AM.png 
_____________________________________________________
 
 

 

 

  

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