Follow

ID16 - Dispatched/OnSite After Hours - Escalated to Manager Overview & Sample

Escalation to ID2 no notify Tech Manager when tech still showing as dispatched or on site after normal company business hours.

Jump to Overview | Samples | Variables | Alert Functionality | Best Practices & Tips |  Related Alerts

Click to Subscribe 

Overview

Overview

Notifies when a tech is still dispatched to a between 85-145 minutes after closing time.  When service calls are left dispatched/onsite after business hours, the clock for labor and travel hours continues to run and if the tech is not truly working, then these invalid hours will cause issues with all your service history/performance/profitability reports. Suggest using alert ID2 set to send To Tech (still dispatched to a call between 25-85 minutes afte closing) and then use esclalation this alert ID16 set to send To Tech Mgr to be notified when tech is still dispatched 85-145 minutes after closing time. **You MUST be running alert ID2 for this alert to work.

Run Schedule: every 30-minutes after business hours from 85 - 145 minutes after closing time

Type of Output: Email

 

*  *  *

Sample

Sample

ID16Sample.PNG

 

*  *  *

Variables

Variables

ID2Variables.PNG

Variable Z: What Notification Method for Tech (enter 'text','email' or 'none')?

Variable Y: Branch Numbers to trigger on (or blank for ALL)

 

 

*  *  *

Alert Functionality

Alert Functionality

-Notifies when tech has been dispatched between 85-145 minutes after closing time. 

-Be sure your Company Hours and Holidays are set :

Holidays.PNG

Business.PNG

 

-AND each branch (including Main Branch) have correct time zone:

Options/Company/Edit Main Branch Settings:

You can set all of your branches (or just your only Main Branch if you don't have branches) via Options/Company/Edit Main Branch Settings:

ID16a.PNG

OR via Accounting/Branches:

ID16b.PNG

 

 

*  *  *

 

Best Practices & Tips

Best Practices & Tips

-Use this alert ID16 for escalation to Tech Manager after notifiying tech via ID2

SendToTechMgr.PNG

 

 

*  *  *

Related Alerts

Related Alerts

ID2 - Dispatched/OnSite After Hours

ID17 - Technician On-Site too long

ID70 - Update eAuto Branch Holidays

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk