Escalation to ID2 no notify Tech Manager when tech still showing as dispatched or on site after normal company business hours.
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Overview
Overview
Notifies when a tech is still dispatched to a between 85-145 minutes after closing time. When service calls are left dispatched/onsite after business hours, the clock for labor and travel hours continues to run and if the tech is not truly working, then these invalid hours will cause issues with all your service history/performance/profitability reports. Suggest using alert ID2 set to send To Tech (still dispatched to a call between 25-85 minutes afte closing) and then use esclalation this alert ID16 set to send To Tech Mgr to be notified when tech is still dispatched 85-145 minutes after closing time. **You MUST be running alert ID2 for this alert to work.
Run Schedule: every 30-minutes after business hours from 85 - 145 minutes after closing time
Type of Output: Email
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Sample
Sample
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Variables
Variables
Variable Z: What Notification Method for Tech (enter 'text','email' or 'none')?
Variable Y: Branch Numbers to trigger on (or blank for ALL)
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Alert Functionality
Alert Functionality
1. Notifies when tech has been dispatched between 85-145 minutes after closing time.
2. Be sure your Company Hours and Holidays are set :
3. Make sure each branch (including Main Branch) have correct time zone:
Options/Company/Edit Main Branch Settings:
You can set all of your branches (or just your only Main Branch if you don't have branches) via Options/Company/Edit Main Branch Settings:
OR via Accounting/Branches:
4. Check that each Tech Employee Record has correct branch assigned:
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Best Practices & Tips
Best Practices & Tips
-Use this alert ID16 for escalation to Tech Manager after notifying tech via ID2
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Related Alerts
Related Alerts
ID2 - Dispatched/OnSite After Hours
ID17 - Technician On-Site too long
ID70 - Update eAuto Branch Holidays
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