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ID56 - New OnHold for Parts (WP/BadSync) Call Created Overview & Sample

For managers who want their parts department to be notified as soon as a new On Hold For Parts or BadSync call is created. In the alert email, calls with badsyncdata from Remote Tech will denote those items. This is so they know to check eAutomate and resolve the badsync or refresh ILC.

See ID55 is to alert when a new call was created on hold for Waiting parts or for BadSync and EITHER the TOTAL parts cost exceeds VariableW OR any individual part cost exceeds VariableX. This alert typically is for the techs manager to watch for parts cost on rescheduled calls before the parts are ordered or installed.

**Please note this alert will only look back to calls 15 regulars hours (not business hours) old or younger

VariableW:  list of onhold codes to alert (separate by comma), defaults to Badsync, WP

Sample of Waiting for Parts:

 

Sample of Bad Sync Data:

 

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