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ID56 - New OnHold for Parts (WP/BadSync) Call Created Overview & Sample

Notification of Service Call put on hold for parts or bad sync

Overview | Samples | Variables | Alert Functionality | Best Practices & Tips |  Related Alerts | Task App

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Overview

Overview

For managers who want their parts department to be notified as soon as a new On Hold For Parts or BadSync call is created. In the alert email, calls with bad sync data from Remote Tech will denote those items. This is so they know to check eAuto and resolve the bad sync or refresh the Inventory Logistics Console.

Run Schedule: Every 10-minutes

Type of Output: Email and Task App

 

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Sample

Sample

Sample of Waiting for Parts:

ID56SampleWP.PNG

Sample of Bad Sync Data:

ID56SampleBadSync.PNG

 

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Variables

Variables

ID56Variables.PNG

Variable W: Enter list of OnHold codes to alert (separate by comma ie: Badsync, WP), please enter On Hold CODE, not description

Variable X: Enter Branch Numbers for alert to trigger on separated by comma OR leave blank for ALL

 

 

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Alert Functionality

Alert Functionality

-Please note this alert will only look back to calls 15 regulars hours (not business hours) old or younger.

-Alert will only notify of qualifying service call once. 

-Alert does NOT require equipment be linked to service call in order for alert to report on.

-Bad Sync are part number(s) entered by tech that do not exist in your eAuto and are shown in Remarks tab on service call:

BadSync.PNG

-Meters shown on alert are the last reported Valid Meter Reading(s) set with B\W and Color Category Type. The Category assigned to your meter types can be seen via Tools / Lists & Codes / Meter Types:

ID56MeterCategory.PNG

If you have more than one meter of same category type (i.e. Three Color Meter Readings), then alert will show the highest meter reading. For example, this device has three color meter readings (LV1, LV2, LV3) but also a Virtual Meter set as Color Category Type, so alert will show the Virtual Meter (114,804) as the Color Meter:

ID56Virtual.PNG

 

 

 

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Best Practices & Tips

Best Practices & Tips

-Are you finding the alert is not reporting as you'd expect? The premise is that the tech goes onsite, determines part(s) needed, then marks the call as incomplete for parts. A new call is created, flagged as a reschedule, and then the tech would put the call on hold for parts. Alert will only consider calls marked as reschedules.

 -On Hold codes (needed in VariableW) found in Tools / Lists & Codes / On hold codes:

ID56OnHold.PNG

 

 

 

 

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Related Alerts

Related Alerts

ID55 - Notify of rescheduled Call Created onhold WP and/or Badsync and PartsCost Exceeds

ID310 - Call OnHold status = BadSync for longer than VariableW minutes 

 

 

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Task App

Task App

Please see THIS LINK for review.

 

 

 

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