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ID55 - Notify of Rescheduled Call Created WP and/or Badsync AND PartsCost Exceeds Overview & Sample

To alert inventory that a new call was created on hold for Waiting parts or for BadSync and EITHER the TOTAL parts cost exceeds variableW OR any individual part cost exceeds VariableX. This is so they know to check eautomate and resolve the badsync or refresh ILC. ID55 typically is for the tech's manager to watch for parts cost on rescheduled calls before the parts are ordered or installed.

See ID56 is to alert your parts/warehouse typically when a call with badsync data and/or a new call OnHoldForParts is created.

ID55 Variables:

VariableW: Trigger when total parts cost exceeds this amount

VariableX: Trigger when Individual parts cost exceeds this amount

VariableY: Enter list of onhold codes to alert (separate by comma ie: Badsync, WP)

Sample:

 

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