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ID2 - Dispatched/OnSite After Overview & Sample

Intended to notify tech when still showing as dispatched or on site after normal company business hours.

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Overview

Overview

Notifies when a tech is still dispatched to a call between 25-85 minutes after closing time. Perhaps the tech forgot to close a call at the end of the day. Suggest setting this ID2 alert to send To Tech and then use esclalation alert ID16 set to send To Tech Mgr to be notified when tech is still dispatched 85-145 minutes after closing time.

Run Schedule: every 30-minutes after business hours until 85 minutes has been reached

Type of Output: Email

 

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Sample

Sample

ID2Sample.PNG

 

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Variables

Variables

ID2Variables.PNG

Variable Z: What Notification Method for Tech (enter 'text','email' or 'none')?

Variable Y: Branch Numbers to trigger on (or blank for ALL)

 

 

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Alert Functionality

Alert Functionality

-Notifies when tech has been dispatched between 25-85 minutes after closing time. 

-Be sure your Company Hours and Holidays are set :

 

Holidays.PNG

Business.PNG

 

-AND each branch (including Main Branch) have correct time zone:

Options/Company/Edit Main Branch Settings:

You can set all of your branches (or just your only Main Branch if you don't have branches) via Options/Company/Edit Main Branch Settings:

OR via Accounting/Branches:

 

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Best Practices & Tips

Best Practices & Tips

-Use this alert ID2 to notify the Tech and use ID16 to escalate to Tech Manager

SendToTech.PNG

 

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Related Alerts

Related Alerts

ID16 - Dispatched/OnSite After Hours - Escalated to Manager

ID17 - Technician On-Site too long

ID70 - Update eAuto Branch Holidays

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