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ID330 - Customer not Hitting Minimum Volumes Overview & Sample:

This alert will notify you if a recent overage invoice went over or under the contracted minimums and by what percentage. 

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Overview | Samples | Variables | Alert Functionality | Best Practices & Tips | Related Alerts

 

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Overview

Overview

ID330 is designed to advise you on contracts that are not hitting the minimum contracted volume. While these contracts can be profitable, you run the risk of a competitor discovering this and explaining to your customers that they are paying for service they're not using. This notice to your customers is always best coming from you, so it's important you're aware of it. This alert also reports on contracts that are exceeding the minimum contracted volume. This is helpful for you to be aware of as it gives insight into conversations surrounding increasing the minimum to have with your customers. 

This over/under report on meter groups is for the most recent invoice.  You are alerted if the Underage was VariableX percent below the base allowed or if the Overage exceeded the base by VariableW percent.  

 

Run Schedule:  Mondays at 7am

Type of Output: Email/On Demand Report/APP

 

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Sample

Sample

The alert output contains the Invoice Number, Alert Level (shows if firing due to Underage or Overage on Invoice), Contract Meter Group Description, Customer Name, Percent by which the Underage/Overage exceeds copy allowance, Group Copies (total amount of clicks produced on that invoice for that meter group) and Covered Copies (actual allowance assigned to that meter group).

ID330 2.JPG

 

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Variables

Variables

ID330 1.JPG

Variable W: Enter the percentage of overage compared to base allowed that you want to be notified on

Variable X: Enter the percentage of underage compared to base allowed that you want to be notified on

Variable Y: a value of '1' will exclude base-only billings (contract invoices where billed copies = 0), defaults to 1

Variable Z: List branch(es) to trigger on, or leave blank for ALL

 

 

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Alert Functionality

Alert Functionality

This alert reviews contract invoices recently billed and compares the bill copies versus the allowance to determine the percentage of usage above or below contracted volume amount. 

Underage Example:

In the example below, the 'B&W Images' Meter Group has a usage amount of 4,492 but a pre-paid allowance amount of 5.000. 100*(4,492 / 5,000) = 90%

ID330 4.JPG

Overage Example:

In the example below, the 'B&W Images' Meter Group has a usage amount of 5,921 but a pre-paid allowance amount of 2,500. 100*(5,921 / 2,500) = 236%

ID330 3.JPG

 

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Best Practices & Tips

Best Practices & Tips

None at this time

 

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Related Alerts

Related Alerts

ID918 - Invoices Billing Overage Or Underage Overview & Sample

ID256 - Big Overage Bill Overview & Sample

ID203 - Unbilled Contract Overages - Overview & Sample

ID321 - Alert On Last Contract Invoice If Overage Or Underage Is Greater Than/Less Than Base - Overview & Sample

 

 

 

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