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ID206 - Call Back Detail SSRS Overview & Sample

Many times technicians never fully understand the number of their calls that do not get fixed the 1st time and result in a callback, especially if the callback is handled by a different tech. This is a subreport from our Technician Productivity SSRS Report (ID204). It details out for a technician the callbacks that were charged against him/her for the previous week. 

The Callback Calls are pulling from eAuto settings. See THIS LINK for that set up.

**This is also 1 of 3 (others ID205 ID207) subreports in ID204/Tech Activity Report

 

Sample ID206/Call Back Detail:

SSRS Report is available to run as needed and subscription recipients will receive a weekly email containing report in excel format as well as a direct link to SSRS Report. 

These settings are within eAuto at one of three levels (depending on how you set up). The system uses a simple logic for checking for Call Backs and Call Alerts.

First it checks the Equipment Record:

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If this check mark is there… it will look at the Model Record.

Remember that is there is no check mark and zeros for a field, then the call backs and call alerts will be disabled.

This is the Model Record - you get here from Inventory/Model

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If this is checked it uses the system defaults.

Remember if there is no check mark and zeros for a field, and then the call backs and call alerts will be disabled.

The system is set at options in the Tool/Options/Service Calls/Dispatch Console

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Remember if there is no check mark and zeros for a field, then the call backs and call alerts will be disabled.

NEVER… EVER have zeros for your system settings.

 

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